Shared inbox
Bring WhatsApp conversations into one place your team can access.
WhatsApp for small and medium business teams
WhatsApp contacts and conversations in one place.
Centralize conversations, assign them to teammates, and keep each contact's details in the right context for the whole team.
R$49.90per company per month
Up to 5 agents included · R$5.00 per additional agent per month
Meta fees, where applicable, are not included.
Casa Sabor & Eventos
Shared inbox
Mariana Alves
WhatsApp · being handled
Hello! I need to update my registration phone number.
11:41
Of course! Can you confirm the new number with area code?
11:42
Yes, I will send it now.
11:43
Internal note
Confirm the phone number before updating the contact.
Everything your team needs to manage contacts and conversations
Lumez keeps conversations, ownership, and history together in one context, without modules from other product lines.
Assignment and transfer
Assign owners and transfer conversations without losing context.
Internal notes
Save instructions for the team without sending them to the contact.
Contact management
Keep contact details, tags, and interactions organized alongside conversations.
History and search
Review previous messages and quickly find the context of each conversation.
Answers and templates
Reuse quick replies and WhatsApp templates when appropriate.
Get started in three clear steps
The account and settings belong to your company and its active workspace.
- 1
Create your company
Create an account, verify your email, and set up your first workspace.
- 2
Set up WhatsApp
Enter the Meta credentials controlled by your company in the workspace.
- 3
Organize your team
Invite agents, set permissions, and start assigning conversations.
Built for work that happens on WhatsApp
Every team uses the same conversation, contact, and history tools with the context its work needs.
WhatsApp support
A shared queue, visible owner, internal notes, and history so the team keeps the context.
Commerce and delivery
Questions and requests organized by contact, with ownership and history visible to the team.
Service providers
Conversations about availability and service together without mixing up contact details.
Events and personalized service
Long interactions tracked with notes, tags, and continuity between agents.
Context that follows the conversation
- Contact, channel identities, and tags
- Owner, team, and internal notes
- Message and attachment history
- Search, filters, and conversation status
Control by company, role, and permission
Each contact and conversation belongs to a workspace. Roles and permissions control what owners, administrators, managers, agents, and viewers can do.
Meta credentials are configured in the company's own workspace and are not shown again in the interface.
Frequently asked questions
How many agents are included?
The R$49.90 monthly fee includes up to 5 agents.
How much do additional agents cost?
Each agent beyond the 5 included adds R$5.00 per month.
Are Meta fees included?
No. Fees charged by Meta for WhatsApp Business Platform, where applicable, are separate from the Lumez subscription.
What does this plan include?
Only contact and conversation management. Orders, scheduling, automations, payments, operational reports, and other modules belong to other company products and are not included in this subscription.
Organize your company's conversations
Create the workspace and prepare your team to work with the same context.