Customer support on WhatsApp
Centralize company conversations, make it clear who is attending and preserve the history necessary to continue the work.
Suitable for
Small teams that share service from the same WhatsApp number.
Organize customer support around your business
Lumez connects conversations, contacts, guardians, notes and history in a shared context. Explore illustrative scenarios and adapt service to your company's real rules.
Choose the scene closest to your everyday life
Each page shows a common problem, a possible work sequence and what is worth preparing before starting.
See illustrative flow
Commerce and delivery
Centralize questions and requests received via WhatsApp, identify each contact and forward the conversation to the right person.
Suitable for
Stores, kitchens, bakeries and delivery operations that receive orders via message.
Service providers
Organize conversations about availability and service, preserving contact data and team responsibility.
Suitable for
Service businesses that combine consultations, visits, sessions or work deliveries via WhatsApp.
Events and personalized service
Track contacts and conversations that pass through multiple agents, keeping history, tags and internal notes accessible.
Suitable for
Buffets, spaces, suppliers and teams that prepare personalized proposals for events.
Multicompany
Switch between companies and maintain staff, contacts and routines in the correct context of each operation.
Suitable for
Managers who support more than one company or unit with their own processes and access.
A common basis for different operations
Regardless of the segment, the team needs to know what happened, who is handling the contact and what the next step is.
- Shared inbox
- Responsabilidade explícita
- Notas internas e histórico
- Dados, tags e contexto do contato
Conversations under control
Bring context and accountability to every conversation
Start with up to five agents included and adapt the process to your team's real routine. Target fees, when applicable, are charged separately.