Visible attribution
Identify the current person responsible and reduce doubts about who should respond.
WhatsApp service with context and responsibility
Centralize company conversations, make it clear who is attending and preserve the history necessary to continue the work.
Illustrative scenario
How the situation may appear in everyday life
A team receives questions, requests and returns via the same number. Instead of depending on transfers outside the conversation, each service receives responsibility, internal context and a visible next step.
Illustrative flow
A possible sequence to guide care.
Receive in a shared box
The team tracks active channel conversations without distributing screenshots or copying messages between tools.
Define responsible and context
Attribution and internal notes show who conducts the contact and what needs to be remembered in the next return.
Continue from history
Customer messages and records are gathered so someone else can take over without asking for everything again.
Resources that support this flow
Resources give structure to the service; The rules and decisions remain the responsibility of your team.
Internal notes
Save guidance for the team without sending it to the customer.
Contact history
Check messages and contact details before proceeding.
Answers and templates
Reuse approved texts when it makes sense, leaving space to adapt the conversation.
What to line up before you start
A clear configuration starts with the actual process, responsibilities and the minimum amount of information required.
- Define who can take over, transfer and close services.
- Agree which information should become an internal note.
- Review recurring responses and only keep current versions.
See also
Conversations under control
Turn conversations into organized work
Create an account to learn about Lumez and configure service according to your team's responsibilities.